We believe this issue is resolved. Testing in different regions has been performed. Please let us know if you are still seeing issues with SMS and voice verification.
Posted Dec 12, 2023 - 20:11 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 11, 2023 - 23:02 UTC
Identified
We are seeing issues with our voice verification and SMS 2FA, an authenticator application setup should work properly. We are working with our 3rd party provider to resolve.
Posted Dec 11, 2023 - 23:01 UTC
This incident affected: Email Threat Prevention Cloud - EMEA Data Center (Portal), Email Threat Prevention Cloud - APJ Data Center (Portal), Email Threat Prevention Cloud - US Data Center 2 (Portal), Email Threat Prevention Cloud – Alpha Data Center (Portal), Email Threat Prevention Cloud - US Data Center (Portal), and Helix Portal – APJ, Helix Portal - EMEA, Helix Portal - US.