ETP Delivery Delays in APJ

Incident Report for Trellix

Resolved

This incident has been resolved.

Posted Dec 11, 2023 - 22:55 UTC

Update

Updating status to operational. Trellix will continue to monitor.

Posted Dec 11, 2023 - 12:01 UTC

Monitoring

Email delivery delays were observed for approximately one hour in the APJ ETP instance following a recent upgrade. This affected customers with hygiene enabled. The issue has now been resolved, with affected emails being processed and delivered and all subsequent emails being processed and delivered without delay.

Posted Dec 11, 2023 - 10:38 UTC

This incident affected: Email Threat Prevention Cloud - APJ Data Center (Detection Analysis, Email Delivery).