Email processing delays for APJ instance of ETP

Incident Report for Trellix

Resolved

All services are operational and we have identified the root cause to resolved this incident.

Posted Apr 12, 2024 - 09:46 UTC

Monitoring

Normal email routing is back in place and we continue to monitor in order to fully identify the cause of the email processing delays. We will update status here when we feel comfortable that we can provide proper root cause.

Posted Apr 12, 2024 - 09:38 UTC

Identified

Fix is applied, it might take some time to clear the queued emails.

Posted Apr 12, 2024 - 08:54 UTC

Investigating

We are seeing email delivery delays in APJ region
We are debugging the root cause

Posted Apr 12, 2024 - 06:38 UTC

This incident affected: Email Threat Prevention Cloud - APJ Data Center (Email Delivery).