All our data indicates this issue is now resolved.
Posted Oct 20, 2023 - 17:34 UTC
Update
At this time our mitigation is place and quarantine release should be functioning properly, but the underlying issue is still being worked with our partners. Portal email trace remains impacted.
Posted Oct 20, 2023 - 00:20 UTC
Update
We continue to work with our partners to identify a fix, we are currently testing a temporary mitigation.
Posted Oct 19, 2023 - 19:12 UTC
Monitoring
All emails for which quarantined release was initiated, but failed, have been released. The situation continues to be monitored.
Posted Oct 19, 2023 - 10:45 UTC
Update
Our product engineers continue to work with our partners to resolve this issue.
Posted Oct 18, 2023 - 21:26 UTC
Investigating
We are seeing some issues in our Email Cloud system that could impact the release of quarantined email and the download of artifacts on quarantined email and alerts. We are actively investigating and will provide another update when we have more information.
Posted Oct 18, 2023 - 18:01 UTC
This incident affected: Email Threat Prevention Cloud - US Data Center (Email Delivery, Portal).