All Systems Operational
Detection on Demand API Operational
Detection on Demand Portal Operational
DTI Advanced Threat Intelligence (ATI) Operational
Dynamic Threat Intelligence Cloud (DTI) Operational
Email Threat Prevention Cloud – Alpha Data Center Operational
Detection Analysis Operational
Email Delivery Operational
Portal Operational
Email Threat Prevention Cloud - APJ Data Center Operational
Detection Analysis Operational
Email Delivery Operational
Portal Operational
Email Threat Prevention Cloud - EMEA Data Center Operational
Detection Analysis Operational
Email Delivery Operational
Portal Operational
Email Threat Prevention Cloud - US Data Center Operational
Detection Analysis Operational
Email Delivery Operational
Portal Operational
Email Threat Prevention Cloud - US Data Center 2 Operational
Detection Analysis Operational
Email Delivery Operational
Portal Operational
Helix Portal – APJ Operational
Helix Portal - EMEA Operational
Helix Portal - US Operational
Intelligence Portal Operational
Investigations API Operational
Managed Defense Portal Operational
Threatscape Portal Operational
Test Only - Subscription Verification ? Operational
Trellix ePO - SaaS: AP-South (IND001) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: AP-Southeast I (SGP001) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: AP-Southeast II (AU001) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: EU-Central (EU001) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: US-Gov-West ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: US-West I (USW001) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: US-West II (USW002) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: US-West III (USW003) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix ePO - SaaS: US-West IV (USW004) ? Operational
Portal ? Operational
Endpoint Communication ? Operational
Protection Updates [Repositories] ? Operational
Trellix Global Threat Intelligence (TGTI) Operational
AP-Northeast (Japan) Operational
AP-Southeast (Singapore) Operational
EU-Central (Germany) Operational
EU-West I (Ireland) Operational
EU-West II (United Kingdom) Operational
US-Central (United States) Operational
US-East I (United States) Operational
US-East II (United States) Operational
US-West (United States) Operational
SA-East (Brazil) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 20:46 UTC
Identified - The Trellix ePO - SaaS portal is experiencing degraded performance. Some users may intermittently experience troubles accessing the portal or loading some pages.
Sep 28, 17:32 UTC
Sep 27, 2022
Resolved - US IAM is stable. Access to the ETP and Helix portals is restored.
Sep 27, 19:57 UTC
Monitoring - US IAM is now back online. Access to the ETP and Helis portals is restored.
Sep 27, 15:07 UTC
Update - The issue is still ongoing. The IAM team is spinning up a new DB cluster and will then restore state from backup
Sep 27, 14:03 UTC
Identified - The IAM database is partially unresponsive, and we need to do an emergency forced reboot. This requires about 45-60 min of downtime.
Sep 27, 12:07 UTC
Investigating - The U.S ETP & Helix Portals are currently experiencing login issues due to an IAM issue.
Sep 27, 10:59 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.